According to Deloitte Technology Fast 50, Bulutistan, the fastest growing technology company in Turkey, and Zack.ai, one of the artificial intelligence companies, created artificial intelligence to meet the customer relations needs of companies from different sectors, especially retail, within the scope of the cooperation they started with the motto “Artificial Intelligence Smart Assistant for Everyone”. announced that it will respond with intelligence-assisted smart assistants.
With the epidemic, the e-commerce market in the EMEA (Europe, Middle East and Africa) Region is growing by around 60% – 70%, and it is seen that startups and small medium-sized businesses reach their customers through digital channels. At this point, while the digitalization of customer relations emerged as a need, Zack.ai and Bulutistan, which pioneered artificial intelligence and cloud technologies with their advanced solutions, announced that they started a cooperation to integrate artificial intelligence supported smart assistants into businesses with the slogan “Artificial Intelligence Supported Smart Assistant for Everyone”. According to the information obtained from the companies, Zack.ai and Bulutistan Virtual Assistant Chatbots, which both bring customers through sales and manage customer demands, will support both customer relations and digital reputation management of brands with smart assistants that respond to comments made by scanning social media. At the same time, it will contribute to both the country’s economy and employment through technologies developed with domestic resources.
The target is to develop technology with domestic resources and challenge the world’s giants.
Making a statement about the cooperation, Bulutistan CEO Begim Başlıgil said, “We are a 100-person cloud computing platform serving together with our more than 40 teammates who are experienced in their fields and our strategic solution partners with whom we act together in our ecosystem. Besides EMEA, we are positioned as the fastest growing first technology company in Turkey. Thanks to the platform we offer, all data is safely processed, stored and instantly accessed in the cloud with innovative services. We work with more than 300 companies and conglomerates, each of which is a leader in its field, mainly from dynamic and competitive sectors such as manufacturing, distribution, retail, education and energy. In this period, where the digital transformation of companies is accelerating with the effect of the pandemic, cloud computing services are at the center of this transformation. With the “Pay As You Go” model, we make it easier for companies to invest in digital transformation. Now, within the scope of our cooperation with Zack.ai, we will provide cloud smart assistant services to all individuals and companies with domestic resources.”
Zack.ai CEO and Co-Founder Mete Gönç mentioned that the solution works integrated with different channels such as Whatsapp, Facebook, Messanger, Twitter, Instagram and said, “This is a start. We will provide smart customer representative services through different channels such as Whatsapp, Instagram, Facebook. As a new communication channel with the customer, we will create the opportunity to get to know the customer better.”
