With the spread of artificial intelligence systems, it is possible for companies to develop technologies based on this system. Renault Turkey, on the other hand, invested in artificial intelligence technologies in order to better communicate with its customers.
Renault Dialogue center, the company has set up a team that is waiting to talk to its customers according to their situation. Artificial intelligence software comes into play as soon as representatives and customers talk. The system, which recognizes the customer from the tone of his voice and makes sense of what emotions he is in, directs the customer representative.
Renault Dialog, which eliminates the obstacles in communication especially with call centers, will continue to serve uninterruptedly.
In the video below, you can see how Renault works with its AI-supported call center: