Alterna CX received an investment of US$ 250,000 from Teknoloji Yatırım A.Ş. to be used in its growth activities in the USA within the scope of Explore Investment Program. In addition to the current investment amount of Alterna CX from Teknoloji Yatırım, there is also a co-investment option to be used in the following rounds.
Alterna CX, which is among the 30 leading companies in the world in the field of Voice of the Customer applications in the Gartner Magic Quadrant report with its artificial intelligence-based solutions and is the first Turkish company to be included in this report, will be used in growth activities in the USA as part of the Explore Investment Program from Teknoloji Yatırım A.Ş. received an investment of $250,000. In addition to the current investment amount of Alterna CX from Teknoloji Yatırım, there is also a co-investment option to be used in the following rounds.
The Explore Investment Program, run by Teknoloji Yatırım, aims to accelerate the entry and growth stages of technology companies in international markets. In the current period, the target of the program are SaaS companies that aim to enter the US market or to expand their existing footprint in this market. The “Pre-Explore Acceleration” process, which is the preparatory phase of the program, is carried out together with ERA, one of the most important acceleration programs in the USA. Companies that have successfully completed the Pre-Explore phase and whose investment evaluation process has been positive are invested with 250 thousand USD to use in their US market entry activities.
The target is to be among the top 10 companies in the world in its field.
Using natural language processing, experience analytics and machine learning, Alterna CX designs the customer and employee experience in line with the needs of the technology age. It enables companies to establish a cycle of continuous improvement by collecting real-time customer feedback data at all touch points they touch, measuring the experience offered, analyzing them with machine learning models, and taking action. Gürol Kurt, one of the founding partners of Alterna CX, which has customers in 6 different countries in Europe and Asia, as well as in Turkey, where customers such as Akbank, İşbank, Koçtaş, Aksigorta, Teknosa, BNP Paribas Cardif and TEB, have achieved Turkey’s success. He stated that they are proud and happy to represent them in the international arena and that their goal is to continue their investments in this field and to become one of the top 10 companies in the world in their fields.